I've been having a great experience here - the staff is friendly and not hurried and happy to answer all your questions. The first session is a consultation with a medical doctor, which is not offered at all medical spas. He's very knowledgeable and honest about what the treatment can and can't do. The technician is also very friendly and good at what she does - when she moved here from another medical spa people kept requesting appointments with her at the other place. I've been to the other place, so I can understand why they miss her and also why she left.