Just got off of a virtual call with Ray Delhumeur. Ray was INCREDIBLE! Answered all of my many questions on the Juggernaut Ultra BEAST with huge knowledge and confidence. If you are on the fence as to if you should buy a Biktrix bike, I highly recommend scheduling a virtual meeting with them. Ask for Ray. He was outstanding.
We are looking at a few ebikes right now. Ryan gave us a great overview and spent time to answer all of the remaining questions on three bikes today. We hope to try a few Bixtrix bikes shortly.
I wish I didn't have budget constraints so that I could go with all of Ray's recommendations! I was unsure about spending so much without even sitting on the bike but Ray covered most of the questions I had before I even had to ask. I'll be placing my order in a couple weeks(budget reasons) feeling confident not just in the purchase but that I will have support if I need it.
Ray and Christina were very helpful in helping me narrow down my choice on what I want to order. Christina is very close to my size so I could see how she fit and handled the bikes. I am very thankful for their customer service thank you
Great way to talk to a real person and get questions answered. Guy satisfied all my concerns and I went ahead and purchased the ultra 1000 pro. Can’t wait for it to arrive, thanks to all the Biktrix crew.
The video call made up for not being able to visit the store. Ray was helpful and knew his stuff. He answered all my questions and had some good suggestions so thanks and 5 stars to Biktrix.
We have had a horrible experience with Rad Power Bikes with lack of info to lies or the worse miss informed phoe reps. Our first human rep with Biktrix was so diff we regained buying confidence and motivation to purchase the style of bike's we want in a timely fashion. The new 2021 SKYCAP is a well designed product and is very useful for all of our needs for off road use. So do ur researching and buy BIKTRIX
The virtual tour was excellent, I was able to see the bikes I was interested in and ask questions regarding sizes and features. What really helped was actually talking to and seeing a real person, and being able to get advise live! Most of the time it was I would be emailing back and forth questions I had. Great feature and service.
Amazing help and knowledge Thanks so much look forward to getting my new juggernaut
Went very well Nice friendly and knowledgable people. Had the answers to all my questions and gave me the impression they enjoy what they do.
Sorry, my internet service just came back on from being out because of winter storm and power outages. Will reschedule
Wonderful service, we had trouble connecting on our iPad and they sent virtual meeting in a different way and waited while we downloaded. Very helpful answering questions and they had Shannon call us with even more info. for US orders. We ended up ordering the Stunner LT 24”. Can’t wait!
I found that the virtual bike tour was very informative and thoroughly covered all the questions I had. I was able to see different models of bikes, and the various features. I highly recommend taking the tour. I am sold on this bike. I just don't want to tie up $5000 until its ready to ship at the end of April as its the middle of February now. Suggestions: It would be nice if you could make up a chart that would give an estimate for the bikes' performance, specs and specifically for my interests; range. I have seen the charts out there on the web so I know that they exist taking in consideration of different weights, wind, hills, speed, pedal assist level etc. I just get tired of bike companies posting their max amount of bike range.
Very informative and excellent presentation by Ray. Thanks
Christina and Ray were fantastic! super knowledgeable about the product, friendly and informative. Video was a little jumpy at times but that was probably just from moving the camera around too fast. Overall a wonderful experience.
Great service offering for customers considering one of your bikes. The team at Biktrix was very helpful. You should offer this service going forward. I ordered a bike today and hope you also keep the virtual tech assistance if I have issues or questions about the ebike.
Nice couple that took the time to answer our questions
Friendly and outstanding service!
excellent reviews with friendly people, thank you, worked very wetland I put in my order today aswell! thanks again and keep up the spirit and adventure for all.
Ray and his wife were wonderful. They were very patient and explained everything well
Great service. Excellence technical know how. Very useful info. I ordered the Kutty X . Thanks Ray
Ray was a fantastic representative of the Company. He took the time to answer all my questions and show me the various aspects of the Bike I was interested in. Sarah-Jane is also fantastic behind the scenes assistance. I will be placing my order today!
This was my first ebike purchase. There were various LBS here that carried various brands but none of them really wowed me. I was curious about Biktrix but didn’t have anyone local that could demo the bike, so I took a chance based on all the positive feedback and how active Roshan (the owner) is answering questions on social media. I got a Juggernaut Ultra 1000 and the bike is awesome! The power it has gives me confidence in its capabilities to take on any of the roads or paths I ride on. The bike was shipped securely and you can tell the components are of good quality. One piece of advice I give anyone is to buy the largest battery you can afford. It cuts down on the range anxiety on any electric vehicle. I have nothing but positive things to say about the service and support I’ve gotten from Biktrix! They get back to me within 1 business day with any questions I have. My support rep Real has been excellent and patient with my many questions. They recently added scheduled video calls which I just used when I had questions with my new bike. That was a step up for me in terms of being able to schedule a time when we are both available. I love my bike so much I ordered the step thru version for my wife less than a week after I got mine, so I am already a repeat customer. :)
Great Experience. I purchased two bikes after our video discussion.
First contact ever with Biktrix was a video call. Had questions about the different models and thought that this would be a good start. The experience was top shelf. Kristina and Ray were fantastic, answered all of my questions, gave me a good tour of the showroom. Will be purchasing a bike from them very soon.
I have not yet purchased a bike(s) from Biktrix as of yet, BUT if their eBikes are anything as good as their customer support is it's got to be a AWESOME bike!! I have been in contact with the Biktrix customer support team about getting a bike to fit me and my wife's needs and they have all gone above and beyond to help us out! Just super people to work with! Thanks you Biktrix team!! (And by the way, we will be buying our bikes through them soon =)
I missed the time because of work. I will try again.