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        Reviews

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        • Cortland County DMV 5 5          

          The lady that helped me at the desk was wonderful

        • Cortland County DMV 5 5          

          I have been utilizing the Cortland DMV office for the past 10 years and, as had been the case in the “pre-Covid” era, the staff continues to provide excellent service and continues to be very helpful and friendly.

        • Cortland County DMV 5 5          

          i made an appointment and the employees were very helpful and pleasent.

        • Cortland County DMV 5 5          

          Was great quick easy safe with appointment and no lines and only 4 other people in area

        • Cortland County DMV 5 5          

          Excellent service!! Thank you all for making it easy!

        • Cortland County DMV 5 5          

          Quick and friendly workers. Took care of my needs.

        • Cortland County DMV 5 5          

          The clerk was very helpful and patient with me. Thanks

        • Cortland County DMV 5 5          

          Super - went smoothly.

        • Cortland County DMV 5 5          

          Excellent service. Professional staff.

        • Cortland County DMV 5 5          

          Process was smooth and efficient

        • Cortland County DMV 5 5          

          Excellent job

        • Cortland County DMV 5 5          

          In and out in just a few minutes. Everyone was very friendly. This is so much better than the old days.

        • Cortland County DMV 5 5          

          It went great, the teller was very helpful

        • Cortland County DMV 5 5          

          Great experience. Staff was kind and helped me fill out the correct forms.

        • Cortland County DMV 5 5          

          Very happy with the pleasant and efficient service. Thanks!

        • Cortland County DMV 5 5          

          Fast and friendly!

        • Cortland County DMV 5 5          

          A great experience. Quick service. Just need more hand sanitizer available for customers and staff. Thank you!

        • Cortland County DMV 5 5          

          Most pleasant experience I've ever had at a DMV. Friendly and very helpful staff, no waiting with appointment, Covid compliant and time efficient. Very happy with my experience there.

        • Cortland County DMV 5 5          

          Application process was easy. Social distancing was observed.

        • Cortland County DMV 5 5          

          The staff were respectful and efficient. My frustration lies in that I did my paperwork and checklist online prior to going, yet I still needed to leave and return to collect additional information.

        • Cortland County DMV 5 5          

          Everything went well and pretty quickly. Just wished there wasn’t such a long waiting list for appointment as I have been without a vehicle for 3 weeks.

        • Cortland County DMV 5 5          

          I had a very pleasant visit yesterday. I do not look forward to ever having to go to the Cortland DMV because of a bad experience several years ago when I was very young. I even started going to the Ithaca DMV to avoid having to go to Cortland. However, yesterday was a great experience. The gentlemen that assisted me was very helpful, kind, patient and knowledgeable. I even told him it was a pleasant experience and thanked him for his kindness. He settled my nerves from the very beginning.

        • Cortland County DMV 5 5          

          Poor Alice had to get up and out of her seat 6or 7 times, to get forms, make copies, ask other clerks for info. Could things be rearranged so that such back and forth can be reduced? Ex: a small printer/ copier at each work station.

        • Cortland County DMV 5 5          

          Excellent service!

        • Cortland County DMV 5 5          

          very good

        • Cortland County DMV 5 5          

          I was a few minutes late for my appointment, but the staff was gracious and welcomed me in. Brian--whom I knew from his prior work managing a local food market--was awesome. He's personable, engaging, and knowledgeable. He explained some ways to get proofs for an enhanced license, too. Great job!

        • Cortland County DMV 5 5          

          Things went very smoothly and the staff was nice and helpful!

        • Cortland County DMV 5 5          

          Excellent experience and service !!!

        • Cortland County DMV 5 5          

          I renewed my license. I arrived a few minutes before my appointment time. I was checked in and the whole process took lesss than 10 minutes. The gentleman that helped me was very courteous and everything flowed very smoothly.

        • Cortland County DMV 5 5          

          Very pleased with the people in the office. Friendly and courteous. No long lines.

        • Cortland County DMV 5 5          

          Terrifically quick and pleasant service. Thank you.

        • Cortland County DMV 5 5          

          Staff was very courteous & fast. Best DMV experience I’ve ever had!

        • Cortland County DMV 5 5          

          All of the employees were amazing! I appreciate them helping me!!

        • Cortland County DMV 5 5          

          Great personel. Pleasure easy in and great service.

        • Cortland County DMV 5 5          

          Very accommodating

        • Cortland County DMV 5 5          

          Great place thanks

        • Cortland County DMV 5 5          

          I drove from Binghamton and I don’t regret at all . The person who took care of me she was amazing helpful and professional. Thank you so much for your help . I would recommend to all my friends to stop by.

        • Cortland County DMV 5 5          

          It was fast and pleasant and the staff were professional the entire time .

        • Cortland County DMV 5 5          

          This is much better than just walking in.. having an appointment work well. Better than standing in line 30 mins or so...

        • Cortland County DMV 5 5          

          went very smoothly and proffesional very happy with it

        • Cortland County DMV 5 5          

          Easy and fast like new system workers are not overwhelmed

        • Cortland County DMV 5 5          

          My transaction required additional paperwork and a return appointment whereby the return appointment was made for the first possible time slot. All staff members were very courteous, helpful and patient.

        • Cortland County DMV 5 5          

          Team was quick and efficient.

        • Cortland County DMV 5 5          

          My visit went very smooth, got in and out in a very timely matter. Everyone was very congenial.

        • Cortland County DMV 5 5          

          The staff was friendly, efficient and extremely helpful.

        • Cortland County DMV 5 5          

          The staff were the best staff I’ve ever ment got in there and got done quick

        • Cortland County DMV 5 5          

          A great first DMV experience for my daughter who just got her permit. Staff was friendly and everyone wished her Happy Birthday!

        • Cortland County DMV 5 5          

          Very nice people and answered all my questions

        • Cortland County DMV 1 5          

          Aweful experience. DMV website did not give information on a delay after submitting paperwork. Two more weeks for a 16 year old to get his permit but after waiting 5 months, it stinks. Thanks NYS DMV.

        • Cortland County DMV 4 5          

          Overall it was very good. The only thing I would suggest is change the sign that you first see when you walk in. It is confusing because it says "Stop. Wait Here." But then has an arrow under it pointing towards entering the actual DMV. From what I understand they actually want you to wait in that initial lobby for someone to admit you.

        • Cortland County DMV 5 5          

          What a great job you folks do!! Everything went perfect !!

        • Cortland County DMV 5 5          

          This office was very organized and thorough. The COVID practices were in place and I waited 5 min for my appointment! Thank you Also to the employee who waited on me. She was fantastic!!

        • Cortland County DMV 5 5          

          Got right in and out great customer service

        • Cortland County DMV 5 5          

          Excellent experience. Very safe and efficient.

        • Cortland County DMV 5 5          

          I found my experience at DMV to be efficient.

        • Cortland County DMV 5 5          

          My appointment at the cortland DMV was a great experience the staff was kind and my time was limited did not have to wait and got right in and out no problems.

        • Cortland County DMV 5 5          

          I drove a long way to accomplish a task and I was greeted well and taken care of with all the help I needed. Thanks for helping through the details of my complicated issue!

        • Cortland County DMV 5 5          

          Am very pleased with smooth trans action, and following a brief discussion with the clerk, I changed the registration for my vehicle, and she was gracious and very helpful.

        • Cortland County DMV 5 5          

          My experience today at the dmv was very pleasant and very quick.

        • Cortland County DMV 5 5          

          All went well. Was nice having an appointment and not waiting in long lines! Think this protocol should stay!!

        • Cortland County DMV 5 5          

          The staff at Cortland County DMV have always been very accomodating. They seem willing to go above and beyond to help a customer.

        • Cortland County DMV 5 5          

          Excellent help with what I needed.

        • Cortland County DMV 5 5          

          James was excellent and very helpful.

        • Cortland County DMV 5 5          

          Such a pleasant experience. Everybody knew what they were doing. Very friendly. I was in and out in no time. COVID precautions in place

        • Cortland County DMV 5 5          

          Fast, easy, and great service. Best DMV experience ever!

        • Cortland County DMV 5 5          

          Staff was very friendly and helpful. Even with the pandemic on it was an trip worth making. Made an appointment, left work, got my new license, and was back to work in 25 minutes. Kudos to the staff!!!!

        • Cortland County DMV 5 5          

          I never recieved a reminder for the appointment and missed it.

        • Cortland County DMV 5 5          

          It went well. They were really helpful and understanding. I think in 32 years this was probably the easiest visit I've had.

        • Cortland County DMV 5 5          

          On time, no hassle, no attitude...just outstanding customer service. Nice job!

        • Cortland County DMV 5 5          

          The visit was easy and I was able to get in and out while on lunch. The staff answered all of my questions clearly.

        • Cortland County DMV 5 5          

          I thought that I cam very prepared, but I had mistakes. They were all kind, patient and understanding through the process. I appreciate everyone's hard work during these times!

        • Cortland County DMV 5 5          

          The staff was knowledgeable, professional, efficient and friendly .

        • Cortland County DMV 5 5          

          Friendly and helpful staff. I made an appointment ahead of time and did not have to wait at all. Thank you for your service.

        • Cortland County DMV 5 5          

          What can I say? I was amazed!!! Instead of waiting in line for a long time I was greeted at the door. I was there a week early (got the Fridays mixed up) but the lady graciously invited me in anyway. Went to the first person who did the paperwork for my license renewal, took my picture, sent me to the teller. No line, no waiting. Paid my fee and left. I was there a total of 35 minutes. In the old system I would have been lucky if I got in the door in that length of time. Personally, I hope they continue to do renewals on line, make an appointment, and away you to. I loved doing my renewal this time.

        • Cortland County DMV 5 5          

          Lance you were the best!

        • Cortland County DMV 4 5          

          I still waited quite awhile even though I had made an appointment and had all my paperwork in order and ready. The man who helped me was polite, professional and timely.

        • Cortland County DMV 5 5          

          Very quick, efficient and pleasant

        • Cortland County DMV 5 5          

          Your current process is far better than before COVID. Everyone was totally prepared, protected, and polite. It was a pleasure!!!

        • Cortland County DMV 5 5          

          Best dmv I have ever been. The supervisor is a helpful and friendly,

        • Cortland County DMV 5 5          

          I came there for license renewal. The staff is efficient and very helpful.

        • Cortland County DMV 5 5          

          It was a very pleasant and quick visit it went really well Thank You :)

        • Cortland County DMV 5 5          

          The lady that helped me was very nice and understanding of my problems. She was quick and made everything easy.

        • Cortland County DMV 5 5          

          Had an appointment for license renewal. It took much less time than I expected. Nice people there.

        • Cortland County DMV 5 5          

          Excellent service!!

        • Cortland County DMV 5 5          

          Quick and easy process! I was pleasantly surprised with how smooth it went! Not a lot of people there and the man that helped me was very friendly!

        • Cortland County DMV 5 5          

          I was so impressed with my experience at DMV! Everyone was very nice and there were no lines and hardly any waiting! It was better than ever before!

        • Cortland County DMV 5 5          

          I had no waiting for my appointment everyone that I dealt with was helpful and pleasant. My appointment took less than 1/2 and hour, I couldn't have asked for better service.

        • Cortland County DMV 5 5          

          My appointment was early in the morning. I felt it was safe and efficient. Everyone was very pleasant and professional.

        • Cortland County DMV 5 5          

          It was great in and out and the people where nice.

        • Cortland County DMV 5 5          

          I have never had anything go as well as it did today. Got in and out in 15 minutes. Alice did a great job. John

        • Cortland County DMV 5 5          

          This transaction went as smooth as one could ask for. No crowd, a rather simple and pleasant, on time action.

        • Cortland County DMV 5 5          

          Friendly, Helpful, Fast. I was finished there 15 minutes before my appointment even started.

        • Cortland County DMV 5 5          

          Great job at the DMV office (as usual). I did not get a renewal notice w/ the renewal form in the mail, so I had to fill it out at the DMV office. Had I received the form before my appointment, I would have been in and out quicker, saving everyone time and exposure.

        • Cortland County DMV 5 5          

          This visit was as easy as possible. The staff has made outstanding effort to allow for social distancing. And everyone seemed to be smiling, behind their masks.

        • Cortland County DMV 5 5          

          Had an appointment so I didn't have to wait very long, the transaction went smoothly. Staff was friendly.

        • Cortland County DMV 5 5          

          Always helpful and courteous. No waiting.

        • Cortland County DMV 5 5          

          I drive from Oneida County. Your Cortland County office runs circles around the Utica office. The Utica office is HIGHLY dysfunctional. You get an A+

        • Cortland County DMV 5 5          

          Outstanding service! Thank you very much!

        • Cortland County DMV 5 5          

          The guy that helped us at the dmv was so nice and helpful.

        • Cortland County DMV 5 5          

          Lance was very professional and helpful, and it was a very smooth and easy process!

        • Cortland County DMV 5 5          

          I like it better this way that they are doing it than waiting in a long line

        • Cortland County DMV 5 5          

          Super helpful and so quick.

        • Cortland County DMV 5 5          

          James was great!

        • Cortland County DMV 5 5          

          My appointment was at 10:30 am. I arrived about 10 minutes early. I had one form to fill out, finished and stood in line. In just a couple minutes I was at the counter. In less than 10 minutes I was done and on my way! That was the quickest I have ever been in and out of the DMV! Maybe we should leave it this way! 😊

        • Cortland County DMV 5 5          

          I was in and out with everything completed in ~5 minutes. The woman who took care of me was polite and friendly. Best experience ever!

        • Cortland County DMV 5 5          

          Great job working with COVID protocols.

        • Cortland County DMV 5 5          

          I think the DMV is a lot easier with people scheduling by appointment "ONLY" Lance was very helpful & kind & made my motorcycle registration very easy.

        • Cortland County DMV 5 5          

          Went for my daughters permit testing. Everyone was very friendly. We were in and out in less then 20 min including my daughter taking the test!! Thank you.

        • Cortland County DMV 5 5          

          Hopefully Albany starts answering their phone so the great folks here can do their job. Our county employees are outstanding. Albany could take some lessons from them on how to be efficient.

        • Cortland County DMV 5 5          

          Excellent and kind service

        • Cortland County DMV 5 5          

          Definitely one of the better DMV visits I’ve had. First time at this one, since I only moved here 2 years ago. Staff was very courteous. Whole transaction was very easy.

        • Cortland County DMV 5 5          

          Very organized, safe and FAST. Kevin is polite and professional. Thank you for making this a good experience at the DMV.

        • Cortland County DMV 5 5          

          Very clean office! Fast, accurate, and very courteous staff!

        • Cortland County DMV 5 5          

          The person who renewed my drivers license was very helpful and friendly.I had a very enjoyable experience.

        • Cortland County DMV 5 5          

          My experience at the DMV this morning was excellent. I was in and out within 15 minutes.

        • Cortland County DMV 5 5          

          Thank you for your assistance

        • Cortland County DMV 5 5          

          Quick and easy and everyone was very helpful

        • Cortland County DMV 5 5          

          It was fast and easy.

        • Cortland County DMV 5 5          

          Fast service, friendly personable employee! No problems, very impressed with my service today!

        • Cortland County DMV 5 5          

          Very helpful and friendly

        • Cortland County DMV 5 5          

          I will admit to being a harsh critic of Cortland DMV but my appointment today went off as scheduled. I had a brief and very acceptable wait for a window and Lance was very efficient in getting it done on a first time registration. My experience today was A+.

        • Cortland County DMV 5 5          

          They registered both of my vehicles with no problem thank you for the service

        • Cortland County DMV 5 5          

          I had a great experience.

        • Cortland County DMV 5 5          

          The service was great. Everyone was pleasant and it was a quick process.

        • Cortland County DMV 5 5          

          should have gotten more information when booking the appt. would have made the meeting quicker

        • Cortland County DMV 5 5          

          Employees we very polite. Transaction went smoothly. Thank You.

        • Cortland County DMV 5 5          

          Goodjob. She was very nice. Ty

        • Cortland County DMV 5 5          

          Appointment Went Great. I Think That’s My Only Time I Went To The DMV and was very happy with service and end results

        • Cortland County DMV 5 5          

          My appointment with the DMV Office today was a good experience. The staff was efficient, professional and courteous during our encounter. COVID guidelines were in place and followed.

        • Cortland County DMV 5 5          

          Service was excellent and staff was very helpful!

        • Cortland County DMV 5 5          

          On line service was perfect, printed off temporary license and received actual license in just a few days. Great experience!

        • Cortland County DMV 5 5          

          The staff is polite and efficient. They work quickly under the guidlines that they must follow. I hope patrons can be kind and empathetic.

        • Cortland County DMV 5 5          

          Great service made it very easy

        • Cortland County DMV 5 5          

          I worked with James. He was very helpful and professional. Cortland county DMV web site is so much easier than Madison county. Thank you for doing my transfer of plates and registration in Cortland.

        • Cortland County DMV 5 5          

          painless quick but cortland dmv always had a rep for for an efficent run dept.

        • Cortland County DMV 5 5          

          Extremely friendly and efficient facility

        • Cortland County DMV 5 5          

          Very polite & helpful

        • Cortland County DMV 5 5          

          My appointment was fast and perfect for renewing my license including having a new photo taken. Best experience to date. :-)

        • Cortland County DMV 5 5          

          Today's visit was very pleasant with no waiting and no snags. Peter Bush

        • Cortland County DMV 5 5          

          I was taken in at my scheduled appointment time, everyone was so courteous and friendly. Took about 15-20 minutes to get my license renewed with a new picture. Best experience at the DMV I've ever had!!!

        • Cortland County DMV 5 5          

          Polite workers. Pleasure to see how hard everyone was working.

        • Cortland County DMV 5 5          

          Very Good and Quick Services

        • Cortland County DMV 5 5          

          It was a pleasant experience.

        • Cortland County DMV 5 5          

          It went great. Very efficient and very helpful. Thank you all, not easy working under these circumstances.

        • Cortland County DMV 5 5          

          The gentleman was very helpful. I would give him and staff a 10 +

        • Cortland County DMV 5 5          

          Went super fast, I believe Kim is who I had and she was super nice.

        • Cortland County DMV 5 5          

          The appointment went perfectly. I was in and out in 15 minutes.

        • Cortland County DMV 5 5          

          Appointments are a great addition to the dmv. They got me right in on time with my appointment. The people are helpful, and pleasant. Their facility is very clean. In and out within 15 minutes. Best dmv visit yet!

        • Cortland County DMV 5 5          

          I was greeted by friendly staff at the exact time of my appointment to make sure I had everything needed to register a new vehicle. They showed a lot of patience when the auto insurance had the incorrect date, allowing me to call the insurance company directly to get the correct documentation faxed. I was in and out and back to work quickly and efficiently.

        • Cortland County DMV 5 5          

          They are so friendly first im so nervous getting a test but they are nice to so I got my renewed learners permit after 2 test .Thank u so much guys

        • Cortland County DMV 5 5          

          I thought it went very smoothly. It took about 35 minutes to get my temporary enhanced licensed. Everyone was extremely helpful. Love the on line appointment.

        • Cortland County DMV 5 5          

          Everyone and everything went quite well with even less waiting than I expected.

        • Cortland County DMV 5 5          

          Everyone was wonderful but the wait was long. I was in there about 45 minutes waiting.

        • Cortland County DMV 5 5          

          Easy process. Friendly staff!!

        • Cortland County DMV 5 5          

          Had a good experience. The appointment approach works well to prevent long waits

        • Cortland County DMV 5 5          

          Very pleased they were very polite 😊

        • Cortland County DMV 5 5          

          Everyone was wonderful to me!!

        • Cortland County DMV 5 5          

          Everyone at the center was very helpful and extremely nice. I can't thank them enough for managing everything so wonderfully and patiently in these trying times.

        • Cortland County DMV 3 5          

          Tried for 2 days to reschedule an appointment, was unable to online and nobody answered the phone after 10 calls. Had to just no show and schedule another appointment later in the month.

        • Cortland County DMV 5 5          

          I made my appointment as directed by my mailed instructions. Recieved a confirmination and two reminders and was at my appointed place at the apointed time. Professional service and curtesy was my experience and observations of others receiving the same. 5 Star for DMV. Surprise

        • Cortland County DMV 5 5          

          Everyone that works for the Cortland County DMV is so very nice and polite. They work hard and make the whole process of renewing your license a pleasant experience. :) Many thanks!!

        • Cortland County DMV 5 5          

          fast just what we need now.

        • Cortland County DMV 5 5          

          Everyone was great ! In and out in 10 minutes ! Thanks

        • Cortland County DMV 5 5          

          Smooth,easy transaction as always. I really like the idea of appointments as it drastically cuts wait times.

        • Cortland County DMV 5 5          

          I was provided the forms in advance, so the documents were in order. Quick, friendly and efficient. Good job!! Thanks

        • Cortland County DMV 5 5          

          I had lance and he was great. Patient and helpful throughout the transaction. My appointment was on time. The online check list for what you are doing helped speed things up as well because I knew which documents I needed.

        • Cortland County DMV 5 5          

          It was nice and very quick, I like it

        • Cortland County DMV 5 5          

          The folks were fast, helpful and quite efficient. It would be nice to continue the appointment system after the pandemic. It would smooth out the crowded times. Thank you, Alice.

        • Cortland County DMV 5 5          

          This was my first time going to a DMV.

        • Cortland County DMV 5 5          

          Overall was good.

        • Cortland County DMV 5 5          

          They are goooooooooooood 🤝🙏🙌🏼😊😁😅 muy amables por cierto..😌

        • Cortland County DMV 5 5          

          Excellence

        • Cortland County DMV 5 5          

          Great service and no hassle even given the COVID-19 precautions. Thank you!

        • Cortland County DMV 5 5          

          Folks were very helpful and even with a glitch in our insurance paperwork they got the job done, also answered complicated questions for us. Thanks for a good job, I think it works better with an appointment than waiting on line!

        • Cortland County DMV 5 5          

          Very patient and professional service.No wait with my appointment once there inside.I would highly recommend to others to use this location for your services.

        • Cortland County DMV 5 5          

          I received excellent service here. I was able to get all my transactions completed in a timely manner. The gentleman who helped me was knowledgeable and friendly, even when my insurance company made an error. He was patient and helped me immensely. I highly recommend using this DMV in Cortland.

        • Cortland County DMV 5 5          

          Everyone was very helpful and I appreciated the information to help resolve my issues.

        • Cortland County DMV 5 5          

          My daughter and I had a pleasant experience during our visit on 9.28.20. I felt the services was well organized. Representatives were very helpful, kind, and professional.

        • Cortland County DMV 5 5          

          Although I had to redo some documents and come back 2x, the staff are courteous and helpful.

        • Cortland County DMV 5 5          

          Very easy to take care of everything. Friendly staff and no wait time. Overall, a great experience.

        • Cortland County DMV 5 5          

          Great - thank you!

        • Cortland County DMV 5 5          

          Very helpful

        • Cortland County DMV 5 5          

          A great way to do it. No lines no waiting

        • Cortland County DMV 5 5          

          Very good

        • Cortland County DMV 5 5          

          Great service, especially from Brian Dintino! Give him a raise!

        • Cortland County DMV 5 5          

          I was pleased with the process. My appointment was on time and the flow of people was better than I expected. The staff was professional and helpful. Given the current state of affairs they did great. Good use of tax dollars.

        • Cortland County DMV 5 5          

          Everyone was very helpful and kind. Didn't take much time at all either. Thanks

        • Cortland County DMV 5 5          

          very helpful got job done quickly

        • Cortland County DMV 5 5          

          Excellent service in difficult times.

        • Cortland County DMV 5 5          

          My experience at the Cortland DMV today was wonderful! It couldn’t have gone any smoother! Lance was the clerk that assisted me and not only was he cheerful and helpful...but I inadvertently skipped one entire page on my registration application and he could’ve have been more helpful and easy going the entire time. He made what can sometimes be a dreadful time, a very pleasant experience. He has a very nice, professional disposition and demeanor and works well with the public. I watched him watched him helping others and was hoping I’d have his help as well! Guess today was my lucky day! Thank you, Lance!

        • Cortland County DMV 5 5          

          My experience today at the Cortland License Bureau with Lance was wonderful. Lance was very pleasant, helpful and and he helped me fill in a back page that I had not noticed and he was so cool about it! He didn’t rush me or make me feel like I should have seen that...it was definitely a very good experience! Lance has the right disposition to work with the public...the kind one hopes to interact with... Unfortunately the same cannot be said for all. Thank you so much, Lance! Great job and keep up the good work

        • Cortland County DMV 5 5          

          Very helpful and is making a difficult situation easy to understand

        • Cortland County DMV 5 5          

          Transaction was quick and simple.Staff was helpful and courteous.Online dmv instructions led me astray and said I needed to fill out more forms than necessary.

        • Cortland County DMV 5 5          

          Excellent customer service.

        • Cortland County DMV 5 5          

          The DMV was very helpful, I had a bunch of things that needed to get fixed and the guy who helped me was very patient and very knowledgeable. He told me about the advanced license and that I could get the advanced license to be able to access Canada if I wanted to. Overall, he was very helpful and understanding of the situation. He also took his time to look over everything to make sure he did everything correct. Great customer service! 10/10!

        • Cortland County DMV 5 5          

          Totally helpful and thank you for your service to me.

        • Cortland County DMV 5 5          

          I had to renew my license and made an appointment for 9/23 at 2:30pm. I was back in my car in ten minutes including having to take a picture. Excellent system they should keep permanently.

        • Cortland County DMV 5 5          

          Very fast and helpful.

        • Cortland County DMV 5 5          

          Excellent experience

        • Cortland County DMV 5 5          

          on a scale of 1 to 10 ten being the best i would rate it at a 9 only because of the wait time.

        • Cortland County DMV 5 5          

          Knowledgeable and helpful, I appreciate that as most times at DMV are the brunt of jokes

        • Cortland County DMV 5 5          

          I love love love that you have to go by appointment only!! I used to loathe going to the DMV and today it was fast and efficient. The gentleman who helped me was very patient and kind. Thank you!!!

        • Cortland County DMV 5 5          

          Very pleasant people. Nice job!

        • Cortland County DMV 3 5          

          Computers down so had to reschedule which of course is inconvenient. Staff were extremely apologetic and helpful and was able to reschedule for early next week.

        • Cortland County DMV 5 5          

          The DMV was very courteous and professional. The experience was painless and quick.

        • Cortland County DMV 5 5          

          The workers were pleasant and helpful. but having to make a new appointment for every transaction is very inconvenient. I am having to wait three weeks for another appointment due to a mistake I made. I need to be driving that car now. Peter Bush

        • Cortland County DMV 5 5          

          Was a quick and smooth appointment great job lance 😊

        • Cortland County DMV 5 5          

          I had a 1:00 appointment that ran on time and the gentleman taking care of my paperwork let me back in the building after I had to change license plates in the parking lot to register a new vehicle. DMV processed my title, gift form and registration and it was 15 minutes to complete these tasks. My best DMV experience to date.

        • Cortland County DMV 5 5          

          I had a wonderful experience at the Cortland DMV. The wait time was minimal and I had great customer service.

        • Cortland County DMV 5 5          

          Excellent, one good thing COVID made happen is the prior appt to make process go smoother...thanks

        • Cortland County DMV 5 5          

          you guys rock. everyone exceeded my expectations. I was greeted warmly at the door and asked if I had an appointment and if I thought all my paperwork was in order. I was 2nd in line and waited only a short time and my transaction went smoothly. I will note that there was a person at the door who apparently had issues on a previous appointment and was rather irate. The DMV employees did a great job easing her anxiety and resolved her issues. They did a great job thumbs up everyone

        • Cortland County DMV 5 5          

          Great job !

        • Cortland County DMV 5 5          

          Excellent, prompt service. No pain.

        • Cortland County DMV 5 5          

          Had to renew my driver's license and I found the experience to be as easy as any I have had at the DMV. The personnel were helpful and considerate and the entire process to obtain an enhanced license only took 15 minutes.

        • Cortland County DMV 5 5          

          Procedural directions were very clear. Personnel were friendly and efficient. Everyone was masked and the environment was clean. Scheduling appointments is great so there are few people in the office at one time. We were pleased to be finished with the process so quickly.

        • Cortland County DMV 5 5          

          So I encountered a man who didn't understand that he needed to apply online for a scheduled time to come to DMV. I was instructed to get in line and was immediately assisted with no wait time of course. It was quick easy and efficient.

        • Cortland County DMV 5 5          

          Very well set up. Pleasant and very helpful worker (Lance), and overall much better experience at the DMV than normally. Thank you!

        • Cortland County DMV 5 5          

          Great service, thanks. John

        • Cortland County DMV 5 5          

          excellent! In and out...Very friendly

        • Cortland County DMV 5 5          

          Very well organized, started at appointment time, process moved right along, no gaps. Everyone polite and professional. Was dreaded but all went fine.

        • Cortland County DMV 5 5          

          Perfect customer service. Pleasant presentation from the staff. Assisted me with some confusion that I had while in the office. Showed flexibility and care. Thank you very much to the 3 of you who help me in various ways.

        • Cortland County DMV 5 5          

          Very smooth operation. Total time was less than 10 minutes. I would suggest that the Cortland Country DMV continue to operate by appointment.

        • Cortland County DMV 5 5          

          What an experience! I was greeted at the door, taken inside, waited on, and I was on my way. MUCH better then the "old" way. Appointments seem to help a lot. Thank you for making my day.

        • Cortland County DMV 5 5          

          Great experience! Service providers were courteous and helpful. Very organized! Great job.

        • Cortland County DMV 5 5          

          Appointment was right on time. Everything went very smoothly and quick. In and out in record time. Attendants were very pleasant, quick, and knowledgeable. It helps to have your right documents with you, goes very smooth then.

        • Cortland County DMV 5 5          

          awesome quick service. thanks

        • Cortland County DMV 5 5          

          Ample space for social distancing. Courteous and efficient interaction.

        • Cortland County DMV 5 5          

          I found the process to get my EDL fairly simple. Staff were kind and helpful. Took less than a half hour. Good service!

        • Cortland County DMV 5 5          

          The staff were great. Brian was incredibly friendly and the whole team courteously accommodated my medical condition (Masks are not healthy!). I needed to get another form signed so they were able to re-schedule my appointment within the same day and it was a pleasant experience. Thanks team!

        • Cortland County DMV 5 5          

          They were very helpful and very quick I was in and out in seconds I think New York state should give them people a free lunch

        • Cortland County DMV 5 5          

          I was very pleased with the service at the Cortland County DMV! Everyone was kind and helpful- I knew there were smiles behind the masks!

        • Cortland County DMV 5 5          

          I was very pleased with the service at the Cortland County DMV! Everyone was very kind and helpful- I knew there were smiles behind the masks!

        • Cortland County DMV 5 5          

          They went above what they had to do I forgot a paper and they gave me time to go get it thanks cortland dmv

        • Cortland County DMV 5 5          

          Lance was amazing !!

        • Cortland County DMV 5 5          

          Lance was amazing

        • Cortland County DMV 5 5          

          The La dy was very nice. Great service. fast. Thank you.

        • Cortland County DMV 5 5          

          Fast, courteous service as usual from this DMV office. They always do a great job.

        • Cortland County DMV 5 5          

          All personnel were friendly, courteous and professional. We got our enhanced licenses renewed in minimal time. Very much appreciated!

        • Cortland County DMV 5 5          

          Interesting after waiting a month for an appointment, I came in with the exact same documents I did previously and I was issued an enhanced license. I was sent away before as they wanted clarification of what my middle initial stood for. I had paperwork, but they didn't need it. Is this just away to soak the public for more money?

        • Cortland County DMV 5 5          

          Best dmv experience I’ve ever had, quick, and so easy

        • Cortland County DMV 5 5          

          They were fast safe and efficient

        • Cortland County DMV 5 5          

          Wonderful helpful service very courteous and polite . Appointment better than waiting in line much quicker and calmer

        • Cortland County DMV 5 5          

          Excellent service and very efficient!! The appointment process is so much better for everyone. Thank you.

        • Cortland County DMV 5 5          

          Outstanding service friendly workers aiming to please as being professional all through my visit if i ever need anything from NY DMV I will go to Cortland County DMV first.

        • Cortland County DMV 5 5          

          Very efficient this morning. I was able to complete my business with no issues.

        • Cortland County DMV 5 5          

          The experience at the DMV in Cortland today was great. The personnel were welcoming and accommodating. The clerk I worked with was pleasant and knowledgeable. I left feeling like I had accomplished what I came for in a friendly and professional environment. Thank you.

        • Cortland County DMV 5 5          

          the visit to cortland county nys dmv was very pleasant this am ,

        • Cortland County DMV 5 5          

          My in-person experience was excellent. The staff was on-time for my scheduled appointment, friendly, and helpful. However, I booked my appointment in late August and the DMV was booking nearly 3 weeks out to register my new vehicle which was extremely inconvenient.

        • Cortland County DMV 5 5          

          Very helpful and friendly. They breeze you right through.

        • Cortland County DMV 5 5          

          Renewing my license on line was easier than I expected.

        • Cortland County DMV 5 5          

          There was no way to cancel the appointment and that was a problem I was in the hospital.

        • Cortland County DMV 5 5          

          You guys did excellent I wish you’d always have to have an appointment so you don’t have to stand in line with half of the scum that comes in there

        • Cortland County DMV 5 5          

          Good

        • Cortland County DMV 5 5          

          I thought that it was great! It went very smooth not rushed employees were pleasant. I really liked the appointment part of this process.

        • Cortland County DMV 5 5          

          I got to tell you this experience at the DMV was the absolute best ever. All were so professional, courteous and just pain nice!!! Thank you all.

        • Cortland County DMV 5 5          

          I was in on time, the lady at the door was very friendly and my window individual was very friendly and helpful and was quick. I was in and out.

        • Cortland County DMV 5 5          

          Everyone was friendly and helpful! Pleasant workers

        • Cortland County DMV 5 5          

          My experience was okay. The information on the web was wrong and the actual link from DMV didn't work. The inside was done very well.once the worker came and got you in. That was fast and efficient. Very pleased..outside the door where people were designated to wait was not set up with distance markers and I had a an experience with an older gentleman who was very close talking to me.

        • Cortland County DMV 5 5          

          The DMV Office personnel were extremely organized, friendly, respectful and efficient. I was in the building for only a short time and was able to renew my license without any difficulty. I had a very positive experience.

        • Cortland County DMV 5 5          

          Excellent service. In a timely manner. 5stars..

        • Cortland County DMV 5 5          

          Quick , kind

        • Cortland County DMV 5 5          

          Had pleasant experience at the DMV today. I was in and out in no time.

        • Cortland County DMV 5 5          

          Everyone was friendly and very helpful.

        • Cortland County DMV 5 5          

          it was every good and it was good serves

        • Cortland County DMV 5 5          

          Was a good experience. They had computer issues taking my picture, but after 3 tries, it was accomplished. In the end, i saw 4 different friendly people.

        • Cortland County DMV 5 5          

          Kim was excellent! The staff was well prepared and check in was speedy. Kudos to the team for being able to accommodate the community in the current situation we are in (COVID). Two thumbs up!

        • Cortland County DMV 5 5          

          Process was smooth, fast,on time and the person who waited on me was very friendly! Good experience.

        • Cortland County DMV 5 5          

          Took a little longer than expected but got what needed no problems would give it a "8" rating

        • Cortland County DMV 5 5          

          I liked the appointment system. It was smooth and on time. No waiting in like. Might want to think about keeping it.

        • Cortland County DMV 5 5          

          I thought it was better than before. The appointment system was right on time easy and smooth.

        • Cortland County DMV 5 5          

          Heck of a lot faster then it's ever been in the past. All the tellers seamed to be in a great mood. So glad I chose to go to the one in cortland and not the nasty Ithaca Tompkins county location!!

          Cortland County DMV Government company logo
          112 River Street new york,ny
          6077535023 USD 5 271

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