Very quick and efficient. People were all friendly and moved things forward well. Having appointments is great. Keep this system after COVID!!!

Friendly, fast, and efficient. Everyone was very nice and helpful.

Easy to book appointment, easy access from route 81, smaller office but new and easy to navigate. Staff was friendly, efficient, and helpful. Very conscientious of COVID precautions.

The people there were very nice and helpful.

Smooth sailing. Great team.

Great service, friendly. Got in and out no problemo.

Staff was friendly and helpful.

👍

Quick and easy

The staff was great, courteous, helpful, pleasant, and organized. It was the best DMV experience ever! I drove from another county (there were no appointments available in my county for another month) and I am grateful I was able to schedule my appointment there.

Our experience at the Cortland DMV was unlike anything I've experienced before. Helpful, friendly staff and a clean, bright facility. Not many others there, but it was snowing. We will be back. Thank you.

Staff was nice and welcoming. Fastest service I’ve ever received at any dmv. Highly recommended

Easy in easy out

The lady that assisted me today was phenomenal! She worked extremely hard to get my situation figured out! I couldn’t have been more happy!

I was about a half hour late, and they still let me in. It only took 20 minutes from the time I pulled in to the time I got back in my truck. Amazing!!!!

I couldn’t have been more happy! The lady that assisted me was extremely helpful and worked very hard in order to get my situation worked out!!!!

Appointment went well. The DMV representative was courteous, pleasant and patient. Thank you.

I had an appt. at 3:00 April 16th actually went in at 2:45 and was out before 3. The gentleman who took care of my transaction was very friendly. Tried to get an appt in Cayuga County {where I live} and would have had to wait over 3 weeks to get an appt. Pretty sad

Went great,the agent I had was polite and pleasant,but the key is to have proper paperwork with you..

Scheduled appointment 2 weeks ahead. Got there a little early and they had no record of my appointment even though I had 2 confirmation emails from the DMV. Lady at door let me in anyway and was able to take care of business. Very nice people the lot of them! Make sure you bring a copy of your confirmation email with you. I have no way of getting my email on my phone so I took a picture of it but could not read it clearly so did me no good but the Lady still let me in. I Thank you for letting me in.

Staff was friendly and processed me quickly

Drove down from Syracuse because I couldn't get a decent appointment here. In and out, Lance was great! Informative and helpful and had me in and out in about 10 minutes total!

My appointment was for 9:30 and it was right on schedule. The staff was very helpful and efficient and we got through all the paperwork without a hitch. I love this system of having an appointment. I hope they keep this system after COVID. It sure beats standing in line with many other people for 30 minutes or more.

The staff I dealt with were very helpful and polite and professional.

This is hands-down the best DMV I’ve ever been to I drive an hour to go to this DMV because their service is so much better and friendly

Quick and easy transaction

Great

Simple easy fast . Thank you

Very satisfied, clear explanation of the required documents and great front desk assistance.

The staff was awesome! I was able to register my vehicle in 20 minutes (including wait time)!!!!!

I loved being able to schedule an appointment, a lot faster - need to keep this system after COVID!

My son and husband both commented on how nice the staff were at this office. It was a stress free experience for our new driver. Thank you

My son and husband both commented on how nice the staff was at this office. It was a stress free visit for our son to get his learner’s permit! Thank you

Quick and easy! 10 minutes with an appointment. Pleasant people there

Easy and quick! The lady that helped me was very nice too! I still get anxious and overwhelmed feeling going to places like the dmv bc half the time I dont think I've filled something out right and depending on where you go, the clerks can be condescending and make you feel like an idiot. That did not happen today with my clerk. She was great! They follow all covid 19 guidelines!

Much less waiting in line than before making appointments.

This visit was easy and quick. The staff were kind and helpful.

The DMV appointment went well, I was in and out in 15 mins for my truck Registration,

Thank you for all your help!! Every employee was excellent! They all had wonderful attitudes!! I literally traveled over an hour because they are so much more polite than my own county!!!

Very patient and accommodating staff at the Cortland County DMV. Nice to have a positive experience with a DMV transaction.

It was a complete pleasure to go for my appt. this morning , other DMV offices should model their services like Cortland DMV operates , second to none and thank you very much !!!

Went this morning to the dmv. Was in an out in 10 minutes. Very polite and helpful employees.

Nice people in the office. But what they require for completed forms doesn’t exactly match what the NYS DMV site says to bring. I tried to confirm using the phone info line (many times) but they don't answer the phone and don’t take voicemail. So I wasted a trip and half a day getting the correct paperwork done.

Prompt and courteous service.

My experience was painless. Alice was extremely efficient and friendly. DMV workers have always gotten a bad rap.

James was excellent. Very kind and helpful.

Wonderful experience. Thanks

It was very easy and fast.

I was pleasantly surprised at the effective scheduling of appointments. Everything went smoothly and quick once I got in.

The people @ the Cortland DMV are the friendliest and made my renewal painless. They were helpful and efficient. What a difference from going to the dmv’s in syracuse. Thank you for a pleasant experience.

Had an appointment for my son's permit test today. Service was very quick and efficient and every employee who waited on us was extremely helpful and very kind.

Everyone was very helpful and pleasant. One of the easiest DMV experiences I have ever had.

I was very impressed with my trip to DMV this morning. It went very smoothly and everyone was very helpful in explaining things. I personally like having to have an appointment to get things done.

The Cortland DMV employees were prompt, efficient and knowledgeable. I was in and out in under half an hour. It was very impressive. Thanks especially to Alice and James.

My experience was great. They were very kind and offered awesome customer service. I was in and out.

Very good and fast

I had to wait a few minutes after my appointment time, but once process started, it went very quickly. I recommend doing business by appt. in the long term.

Everyone was so pleasant and professional! Easiest DMV trip I have had.

Nice people willing help me with what i needed.

did good went smooth Thanks

Amazing staff!! Helpful, polite and efficient.

Great experience. I was able to register my vehicle with no problems, and out the door. Very nice staff

My trip to the DMV was very easy. We did not have to wait long and everyone was very friendly . the tellers were very helpful and answered all my questions. Lance and the ladies made it pleasant and i will be back for my enhanced license vey soon. Thank you so much.

Wasn't to bad. I was only there for 20 minutes..I did 2 motorcycles

Everyone was helpful, pleasant and professional.

Easiest time I ever had renewing my license. Staff was great!

You did amazing thank you so much for all your help

The appointment scheduling is easy and reliable. The DMV should consider keeping this system in place permanently.

I was greeted cheerfully, everyone that had a part in helping me out had a positive attitude. The whole thing overall was very nice and actually quick. Maybe the way things have to be scheduled have made things run smoother.

Everyone was very helpful and kind, I just moved here a few months ago and they made me feel welcome and my new NY drivers license was easily obtained and painless to get!! Thanks again!!

Great experience

I was in a little before my appointment and the lady that helped me was awesome. She was nice , friendly and fast.

Lance was very friendly and polite. He explained to me about my registration and answered all of my questions

It was a nice experience

The folks at cortland DMV were wonderful. Pleasant, friendly and helpful. I will go an hour out of my way (when there’s a DMV 5 miles from my home) anytime in the future for any dmv need. I can’t say enough good things about them!

The staff always goes above and beyond extremely helpful

Good experience today at Cortland DMV. Employees were very patient and kind. Appointment times worked very well.

Alice and Karen were amazing. I didn't have everything so they thoroughly explained what I needed to do. Karen went above and beyond by offering to schedule another appointment so I could get the enhanced license but in the meantime Alice renewed my license. It was very organized and welcoming.

It was awesome I even mentioned they should keep it so you make a appointment very good experience

Easiest, most pleasant experience EVER at the DMV

The woman who helped me was very nice and did a great job.

In and out was easy with an appointment during COVID.

Prompt service and super nice. I’m used to dealing with the DMV in Syracuse and everyone there must hate their jobs because they’re all miserable. Not Cortland! Thank you for making my trip there easy!

Had a good experience with DMV

In and out of dmv in ten minutes was a good experience

I HOPE THEY STAY WITH THE APPOINTMENTS.THEY WENT OUT OF THERE WAY TO TAKE CARE OF ME.

Prompt Service & accomplished the task!

Great place to do business

I am hoping they will keep the appointment system after covid is over, no waiting in line is nice. I think it must be nicer for the staff as well?

Very helpful with a non-transferal snowmobile registration. So many forms to fill out

Very helpful and user friendly Thanks Mike

great job. thanks

Everything went very smoothly. Both gentlemen that I spoke to were very friendly and helpful. Think probably my easiest at the DMV ever. Thank you.

Kind.helpful;,knowledgeable Great help

License renewal was quickly handled by all the staff with whom I dealt. Having an appointment made the process easy.

Very helpful and knowledgeable staff. Alice wears stylish flannel!

Everything went GREAT! Pleasant experience.

They were very kind and were very quick with there work

Made an appointment to renew my enhanced drivers license. Waited in line just a few minutes. Everyone there were helpful and very courteous. I give five stars to the Cortland DMV.

Really good experience. Everything went smoothly. Filling out forms and getting documents ahead of the appointment was helpful. Staff their did a great job.

I arrived at my appointment time. I was promptly called by Lance, he was very professional, kind and informative. I was registering an auto that I had traded it in in 2020 and bought it back. I had a personal plate on the vehicle that I turned in when I traded it in (KONG NY). I asked if there was any possible way I could get that plate back. He went beyond his job to call Albany and inquired if I could get this plate back. He registered my auto and informed me that as soon as He heard back from Albany he would contact me. On my was home Albany phone me and informed me that I will be receiving the personalized plate I requested. Later that day Lance contacted me at my residence and also informed me that I would be getting (KONG NY). I can’t tell you how pleased I am with Cortland County DMV. THANK YOU

Fast, friendly and efficient!

I like having to make an appointment it made the environment so much nicer and no long lines in and out much better this way

Was in and out fast. The people were very pleasant. I liked that they were safe and cared about the people.

Very friendly and efficient. Made the process simple and quick.

was in an out in no time teller was friendly and courteous and answered all my questions.

With COVID19 and everything else, it all went very well, Thank you. Darrick E. Westervelt

Excellent service in a timely matter. Thank You.

A most enjoyable experience!!! Great service!!!

Great service!! Very helpful!! Thank you so very much!!

Since when do you need a birth certificate to renew a CDL had to drive home 35 miles and then drive back

Quick and efficient. Clerks were very polite. Didn't take long to get through the process. Very happy with today's service

Everyone was super helpful and friendly. They were able to get everything I needed done and I was in and out in no time!

I think you should continue the appointments. Business takes much less time and there are no long lines to wait in.

The man behind the glass was very nice

It would have been so much more helpful if the instructions for the Enhanced License said that a copy of the birth certificate is not acceptable, and that anyone that changes their name when they get married will be required to bring their marriage license. Since I've had the same (married) name for nearly 40 years, I did not consider myself as someone who had changed their name. In hind-sight it makes sense, but since most people so seldom go to DMV for a license renewal it would have been much more helpful to emphasize what is needed for the Enhanced License. Other than that it was a pleasant experience.

Great fast I was in and out ty so much!!!

Great staff. Wish for learning purposes could know the answers to the questions that were wrong. Long for the day we become free like Texas. Masks are not necessary. A true lie and makes it hard to be a healthy human that breathes.

Employee was very helpfull and friendly

Very pleasant and helpful. In and out in 15 minutes, they practiced all covid guidelines.

The service was so quick and the associate that helped me couldn't have been more friendly and helpful! THANK YOU!!!!

Made the required appointment. I had a 5 minute at the entrance, but once inside was immediately called to the counter. Professional and friendly service and I was on my way 10 minutes later. I live in an adjoining county and it was worth the drive.

Awesome job by the staff. Got in and out in a timely fashion with no hassle.

Keep the same system. It is so much easier for the public and I'm sure less stressful for the employees.

every thing went great and the clerk was so helpful thank you cortland dmv keep up the good work

Great service, very pleased!

The staff was very friendly and processed my transaction fast. A pleasure

Renewal was easy and quick staff was very helpful

Very happy, great service.

They were helpful and very understanding. Everything went smoothly.

My experience was fantastic! I got in a little earlier then my appointment time. Kim was the lady that helped me. She was pleasurable, fast, and helped with everything I needed. Thanks

I had an excellent experience. James (I hope I'm remembering his name correctly) was fantastic. Very knowledgeable about what was need to upgrade my drivers license and he did it very efficiently. I was done in slightly less than 15 minutes.

Excellent job. In and out fast. Love it

Awesome customer service and very up to date with the covid regs...

Staff was very nice

I came in the wake of My wife’s death. The staff was extremely helpful and supportive.

The atmosphere was lovely. The employees were all very positive and I couldn't help but giggle to myself when hearing them giggling with each other. My appt was at 11:30 and I was out only minutes later - Smooth, fast, upbeat.

Fantastic I was in and out quickly.

I was in and out in less than 1/2 hour. I think I like the making appointment idea. No long lines any more. I do have some concern about those who do not have a computer or iphone to schedule appointments. It's my understanding that one can go to the drive up window to set up an appointment, but, like me, many live 25-30 minutes away. That's a lot of miles and gas to set up an appointment and drive back in for it.

My eye exam went well,Thank you for your service.

My experience was excellent. My license renewal was very efficiently done in a friendly manner. This DMV is well organized.

This may have been my most enjoyable trip to any New York State DMV office. Kim and James were most helpful in processing my transaction. It was a pleasure to work with each of them.My sincere appreciation for making my visit to the Cortland County DMV most efficient and enjoyable.

Very fast and friendly.

Got done what I needed to be done. I know that what helped is that I was prepared with all I needed for the business at hand.

I'm very happy with my experience with Cortland dmv

Amazing service, I was very pleased with the help I received

Very professional and courteous

Thank you for all of your help

James was great as well as every one i interacted with. Thank you it was quick and painless

Very fast efficient. Friendly staff

I was able to complete 2 transactions during my scheduled appointment without any difficulties at all. Lance was incredibly helpful and polite. As much as I dreaded being forced to make an appointment, I thought the process went exceptionally well. I'm just wondering how it will go, however, if you need to take care of time-sensitive business (like registering a vehicle that was purchased from a private party) if you have to wait days to get an appointment...

It was great very quick and felt very safe staff was quick and had excellent service thank u lance was awesome and great at his job

I was in and out and everyone was very friendly

Staff was incredibly helpful.

Employees were very nice and pleasant and very helpful Thanks for being so polite and nice it was wonderful

My experience at DMV today was Excellent No Problems

Today at the Cortland DMV was so easy and efficient and the employees were very friendly and I was in and out in less then 10 minutes. Also was so easy to make an appointment!! Thank You

Loved lance ! Great customer service

Great service

Very impressed with the professionalism, courtesy, and friendliness of the lady that helped my 96 year old mom and me. Thanks!!

My appointment was right on time everything went fast and easy thank you.

Very polite and competent people, almost a pleasure to visit!

Very prompt service, lady was kind and well educated, did 3 transactions in 12 min or less and was very professional about it, thank u

Excellent! I found my experience with the current process for renewing my license during these times of Covid very satisfying. The representative who assisted me was very pleasant and efficient. Having an appointment made the process move along very quickly. I don't think I was even at the Motor Vehicle Department 10 minutes. I felt very comfortable and very satisfied throughout the entire process!

Very efficiently executed. Greeter was very friendly and Linda was super helpful and a joy to have complete my requests.

Best appt. ever ! Kim was friendly very quick.The service was excellent.

Excellent customer service. Quick transaction friendly demeanor.

Very quick and easy. The staff was attentive and helpful

everybody is nice and tell the direction clearly！

Fast, courteous, Patient, helped with all my transactions!

Great service! Polite, professional and efficient. Drove down from Onondaga County because I could not get an appointment for two months. Cortland should manage Onondaga County's DMV. Much better. Thank you!

The staff were very nice and helpful and the process of what I needed to do went very fast! My appt was at 2 and I was done by 2:15

Quick and easy visit for my drivers license renewal, thank you!

The process was quick and easy

I renewed my license very easily. It was done in a friendly and efficient way.

Couldnt have asked for a better appt. Smooth and easy transaction with friendly customer service.

Very kind

No wait time. I got attended just a few minutes after arrival. They were very nice and kind.

The customer care representative was very friendly and helpful. She even let me run home to get the remaining documents needed so I could do my name change for my license and titles at the same time.

I am so happy for your kind service

Quick and courteous staff. I was in and out within 30’ for license renewal

People at Cortland County DMV were very helpful and pleasant and were very accommodating.

Very helpful staff and low wait times!

Just as friendly and efficient as my most recent visit prior to this one.

very good

I am very grateful for your kind, welcoming and quality of service offered. Be proud and I pray you to continue serving our homeland with this very positive meaning. May God bless you and keep you safe.

No wait, they were able to get me in a few minutes a head of time and were pleasant to work with through the entire process.

Fast and friendly service

Thanks!

Exceptional customer service, prompt and

Did not have to wait long. The women who helped me was friendly, polite and answered my questions clearly. Well spaced out with appointment schedule

Very helpful and efficient. Thank you

Everyone was super friendly and helpful. Thank you for such a pleasant experience!

My appointment met right on time and the woman that helped us with our transaction was helpful and funny .. made the dmv experience enjoyable 😊

When I went to the DMV and the door was locked, I was worried how my visit was going to go. But it was very good!! Very friendly and most helpful employees. It definitely made my stressful paperwork I had to do much easier! Thank you!!

Great service

Everything went well, on time. Clerk was very efficient. No problems at all.

Lance was amazing! So helpful and kind.

The staff are very nice

Great job and quick

i was very pleased with the representative who helped me she was very pleasant and willing to go beyond my main subject thanks dave

Very efficient! Great help from staff. My W2 did not have my SS# and the gentleman working there was quite kind and allowed me to run home for my SS card instead. Only issue for me is that the acoustics are terrible in the office and it's terribly hard to hear what people are saying, especially with everyone wearing masks and typically looking down filling out forms while they talk to you. But otherwise great experience!

Love being able to make a appt before going , makes it so much simpler, and of course alway great service at this office

THE DMV SPECIALIST WAS KIND AND EFFICIENT

Very helpful. Thanks

Cortland DMV is number one!

hi, today went smoothly. the clerk we worked with was down to earth, calm, and collected, and efficient! you need more people like her. james, the door man, was also very pleasant. thanks for everything. -oriana young

Short wait (with appointment) and friendly clerk. Thank you!

Everyone was very friendly and helpful! This was a pleasant experience, much better than the DMV’s in Syracuse that I have been to.

Process was seamless ! Made an appointment on line - Didn’t have to wait , the DMV staff I met with were courteous and professional- Thanks Cortland Co DMV :)

What a breeze to renew my driver’s license. I scheduled the appointment online, printed out the form needed. Walked in for my 1:30 time slot. Had a new picture taken, wrote out a check, and left at 1:36! Polite, efficient and pleasant. Thank you.

My experience at Cortland DMV was very courteous and speedy I was very pleased.

Quick and easy

Excellent,fast,friendly service.

James was excellent! Managed the entryway. Escorted us in by order of arrival. When I asked for an update photo and he looked at what I had, that was 25yrs old, questioned why, said I looked the same. On the day of my 59th birthday, I'm still blushing. Got a new pic anyways. Didn't like the first because of the eyeglass glare, so he took another one. Thanks, James. Total B-day bonus!

From the minute I walked in the door until the time I walked out my experience was painless 😊. I appreciated the attitude of the office personnel. Ty

Everyone in the Cortland DMV office were fantastic, they were extremely helpful and guided me through all the steps needed for my sons permit application. Great experience and appreciate all the help.

FANTASTIC experience!!!! Everyone was SO nice and helpful; it made the experience enjoyable and relaxing! Thank you!

Five star

Having to make an appointment is very stupid and inconvenient. Covid doesn't care if you have an appointment or not so it's not an excuse for this policy. Fix this please as it is required to register not wanted!

It was easy as pie. Very friendly person meets you at the door. Go in and the staff is great. In and out in 10 minutes

Very Friendly people, easily striked up conversations and made my family smile.

The male employee who assisted me was wonderful. He walked me through each step of the process so it worked seamlessly. Excellent!

Very efficient and extremely helpful. Short schedule time and easy to book.

I've used several DMV offices, but these guys are the best! Friendly, efficient, and always willing to help.

The appointment process worked very smoothly. Covid precautions in place was in and out in 10 minutes. The gentleman who waited on me was very nice and took care of things promptly

Unfortunately I have time to write this review as I was not able to successfully complete the registration of a vehicle. The staff was very friendly and helpful, the wait for service was very short, so I believe the appointment system is working well.

Cortland County has the most friendly staff for DMV. Very helpful, fast and easy!

Having an appointment during COVID ensured we were in and out as quickly as possible. Everything was very friendly, knowledgeable and helpful.

The service was excellent. The lady who helped me was knowledgeable, courteous, and kind. Great experience. Bob Hynes

Helpful and patient. Appreciated the appointment system.

this was a excellent vist

Courteous, professional, personable. Very pleasant. Even broke some bad news in a kind way.

My appointment at the DMV was on time. The staff was courteous and polite. The gentleman that waited on me was helpful and very polite.

The customer service agent was courteous and friendly and helped me resolve my problem.

The best service with a smile. Thank you!

Excellent in and out in 15 min.

I scheduled an appt with Ithaca a month and a half ago for the 15 for my sons permit test.... the date was not blacked out nor did we receive an option to reschedule.... I scheduled at Cortland and arrived 15 minutes late.... they were so kind and understanding! Thank you for making our day!!!!!

Wonderful experience. Clerk was extremely helpful and friendly

Renewed my license and upgraded to an enhanced license in under 15 minutes. Everyone was helpful and friendly.

Everyone was so nice and friendly and helpful i had a very good experience

This particular DMV is nice and clean and unique in the sense that it has a drive-thru for quicker, more simplified services. The staff are relatively friendly. I’m not sure how well my personal situation was resolved as of yet. I think that the person assisting me could’ve tried a little harder to reach out for answers regarding my issue with having an interstate license suspension situation. I found out on my own through by making a simple phone call. He could’ve been just as effective in doin g the same. Other than that the aforementioned definitely make this DMV worth traveling the extra miles to from other central New York areas. Both my experiences were handled relatively quick especially considering Covid-19 restrictions. My issues did have to take place by appointment indoors.

Horrible experience.

Very friendly and helpful

Excellent service. Fast and friendly

I got in at my scheduled appointment time, and the clerk was super friendly and helpful and I was finished in 20 minutes!

If it wasn't for all the help I got from Alice (?) I would have never got this done. Once she realized my husband had just passed away and I was a mess, I had many trips down there and just didn't understand. She took her time to and went above and beyond to get everything done I needed to. After thanking her many times, as I walked out the door I was reminded to be kind because you never know what that person is going through

Cortland DMV is given a spectacular rating today!!

Great service. Very efficient

Lance is excellent!

Awesome as always.Got in early and out in 10 minutes.I think this appointment schedule would work well full time.Good job keep it up.

it was very professional and fast , no problem getting my appointment . In and out fast .

Staff were pleasant and helpful which made a stress free experience, even in these times.

Great workers, fast and courteous!

Fantastic! The people were wonderful and very helpful!!!!! Thank you!

The staff was very friendly and helpful as well as timely assisting me. Thank you 😊 Craig Biviano

12 minutes in and out to put my new car on the road. Had all the forms filled out ahead of time. Great experience.