The lady that helped me at the desk was wonderful

I have been utilizing the Cortland DMV office for the past 10 years and, as had been the case in the “pre-Covid” era, the staff continues to provide excellent service and continues to be very helpful and friendly.

i made an appointment and the employees were very helpful and pleasent.

Was great quick easy safe with appointment and no lines and only 4 other people in area

Excellent service!! Thank you all for making it easy!

Quick and friendly workers. Took care of my needs.

The clerk was very helpful and patient with me. Thanks

Super - went smoothly.

Excellent service. Professional staff.

Process was smooth and efficient

Excellent job

In and out in just a few minutes. Everyone was very friendly. This is so much better than the old days.

It went great, the teller was very helpful

Great experience. Staff was kind and helped me fill out the correct forms.

Very happy with the pleasant and efficient service. Thanks!

Fast and friendly!

A great experience. Quick service. Just need more hand sanitizer available for customers and staff. Thank you!

Most pleasant experience I've ever had at a DMV. Friendly and very helpful staff, no waiting with appointment, Covid compliant and time efficient. Very happy with my experience there.

Application process was easy. Social distancing was observed.

The staff were respectful and efficient. My frustration lies in that I did my paperwork and checklist online prior to going, yet I still needed to leave and return to collect additional information.

Everything went well and pretty quickly. Just wished there wasn’t such a long waiting list for appointment as I have been without a vehicle for 3 weeks.

I had a very pleasant visit yesterday. I do not look forward to ever having to go to the Cortland DMV because of a bad experience several years ago when I was very young. I even started going to the Ithaca DMV to avoid having to go to Cortland. However, yesterday was a great experience. The gentlemen that assisted me was very helpful, kind, patient and knowledgeable. I even told him it was a pleasant experience and thanked him for his kindness. He settled my nerves from the very beginning.

Poor Alice had to get up and out of her seat 6or 7 times, to get forms, make copies, ask other clerks for info. Could things be rearranged so that such back and forth can be reduced? Ex: a small printer/ copier at each work station.

Excellent service!

very good

I was a few minutes late for my appointment, but the staff was gracious and welcomed me in. Brian--whom I knew from his prior work managing a local food market--was awesome. He's personable, engaging, and knowledgeable. He explained some ways to get proofs for an enhanced license, too. Great job!

Things went very smoothly and the staff was nice and helpful!

Excellent experience and service !!!

I renewed my license. I arrived a few minutes before my appointment time. I was checked in and the whole process took lesss than 10 minutes. The gentleman that helped me was very courteous and everything flowed very smoothly.

Very pleased with the people in the office. Friendly and courteous. No long lines.

Terrifically quick and pleasant service. Thank you.

Staff was very courteous & fast. Best DMV experience I’ve ever had!

All of the employees were amazing! I appreciate them helping me!!

Great personel. Pleasure easy in and great service.

Very accommodating

Great place thanks

I drove from Binghamton and I don’t regret at all . The person who took care of me she was amazing helpful and professional. Thank you so much for your help . I would recommend to all my friends to stop by.

It was fast and pleasant and the staff were professional the entire time .

This is much better than just walking in.. having an appointment work well. Better than standing in line 30 mins or so...

went very smoothly and proffesional very happy with it

Easy and fast like new system workers are not overwhelmed

My transaction required additional paperwork and a return appointment whereby the return appointment was made for the first possible time slot. All staff members were very courteous, helpful and patient.

Team was quick and efficient.

My visit went very smooth, got in and out in a very timely matter. Everyone was very congenial.

The staff was friendly, efficient and extremely helpful.

The staff were the best staff I’ve ever ment got in there and got done quick

A great first DMV experience for my daughter who just got her permit. Staff was friendly and everyone wished her Happy Birthday!

Very nice people and answered all my questions

Aweful experience. DMV website did not give information on a delay after submitting paperwork. Two more weeks for a 16 year old to get his permit but after waiting 5 months, it stinks. Thanks NYS DMV.

Overall it was very good. The only thing I would suggest is change the sign that you first see when you walk in. It is confusing because it says "Stop. Wait Here." But then has an arrow under it pointing towards entering the actual DMV. From what I understand they actually want you to wait in that initial lobby for someone to admit you.

What a great job you folks do!! Everything went perfect !!

This office was very organized and thorough. The COVID practices were in place and I waited 5 min for my appointment! Thank you Also to the employee who waited on me. She was fantastic!!

Got right in and out great customer service

Excellent experience. Very safe and efficient.

I found my experience at DMV to be efficient.

My appointment at the cortland DMV was a great experience the staff was kind and my time was limited did not have to wait and got right in and out no problems.

I drove a long way to accomplish a task and I was greeted well and taken care of with all the help I needed. Thanks for helping through the details of my complicated issue!

Am very pleased with smooth trans action, and following a brief discussion with the clerk, I changed the registration for my vehicle, and she was gracious and very helpful.

My experience today at the dmv was very pleasant and very quick.

All went well. Was nice having an appointment and not waiting in long lines! Think this protocol should stay!!

The staff at Cortland County DMV have always been very accomodating. They seem willing to go above and beyond to help a customer.

Excellent help with what I needed.

James was excellent and very helpful.

Such a pleasant experience. Everybody knew what they were doing. Very friendly. I was in and out in no time. COVID precautions in place

Fast, easy, and great service. Best DMV experience ever!

Staff was very friendly and helpful. Even with the pandemic on it was an trip worth making. Made an appointment, left work, got my new license, and was back to work in 25 minutes. Kudos to the staff!!!!

I never recieved a reminder for the appointment and missed it.

It went well. They were really helpful and understanding. I think in 32 years this was probably the easiest visit I've had.

On time, no hassle, no attitude...just outstanding customer service. Nice job!

The visit was easy and I was able to get in and out while on lunch. The staff answered all of my questions clearly.

I thought that I cam very prepared, but I had mistakes. They were all kind, patient and understanding through the process. I appreciate everyone's hard work during these times!

The staff was knowledgeable, professional, efficient and friendly .

Friendly and helpful staff. I made an appointment ahead of time and did not have to wait at all. Thank you for your service.

What can I say? I was amazed!!! Instead of waiting in line for a long time I was greeted at the door. I was there a week early (got the Fridays mixed up) but the lady graciously invited me in anyway. Went to the first person who did the paperwork for my license renewal, took my picture, sent me to the teller. No line, no waiting. Paid my fee and left. I was there a total of 35 minutes. In the old system I would have been lucky if I got in the door in that length of time. Personally, I hope they continue to do renewals on line, make an appointment, and away you to. I loved doing my renewal this time.

Lance you were the best!

I still waited quite awhile even though I had made an appointment and had all my paperwork in order and ready. The man who helped me was polite, professional and timely.

Very quick, efficient and pleasant

Your current process is far better than before COVID. Everyone was totally prepared, protected, and polite. It was a pleasure!!!

Best dmv I have ever been. The supervisor is a helpful and friendly,

I came there for license renewal. The staff is efficient and very helpful.

It was a very pleasant and quick visit it went really well Thank You :)

The lady that helped me was very nice and understanding of my problems. She was quick and made everything easy.

Had an appointment for license renewal. It took much less time than I expected. Nice people there.

Excellent service!!

Quick and easy process! I was pleasantly surprised with how smooth it went! Not a lot of people there and the man that helped me was very friendly!

I was so impressed with my experience at DMV! Everyone was very nice and there were no lines and hardly any waiting! It was better than ever before!

I had no waiting for my appointment everyone that I dealt with was helpful and pleasant. My appointment took less than 1/2 and hour, I couldn't have asked for better service.

My appointment was early in the morning. I felt it was safe and efficient. Everyone was very pleasant and professional.

It was great in and out and the people where nice.

I have never had anything go as well as it did today. Got in and out in 15 minutes. Alice did a great job. John

This transaction went as smooth as one could ask for. No crowd, a rather simple and pleasant, on time action.

Friendly, Helpful, Fast. I was finished there 15 minutes before my appointment even started.

Great job at the DMV office (as usual). I did not get a renewal notice w/ the renewal form in the mail, so I had to fill it out at the DMV office. Had I received the form before my appointment, I would have been in and out quicker, saving everyone time and exposure.

This visit was as easy as possible. The staff has made outstanding effort to allow for social distancing. And everyone seemed to be smiling, behind their masks.

Had an appointment so I didn't have to wait very long, the transaction went smoothly. Staff was friendly.

Always helpful and courteous. No waiting.

I drive from Oneida County. Your Cortland County office runs circles around the Utica office. The Utica office is HIGHLY dysfunctional. You get an A+

Outstanding service! Thank you very much!

The guy that helped us at the dmv was so nice and helpful.

Lance was very professional and helpful, and it was a very smooth and easy process!

I like it better this way that they are doing it than waiting in a long line

Super helpful and so quick.

James was great!

My appointment was at 10:30 am. I arrived about 10 minutes early. I had one form to fill out, finished and stood in line. In just a couple minutes I was at the counter. In less than 10 minutes I was done and on my way! That was the quickest I have ever been in and out of the DMV! Maybe we should leave it this way! 😊

I was in and out with everything completed in ~5 minutes. The woman who took care of me was polite and friendly. Best experience ever!

Great job working with COVID protocols.

I think the DMV is a lot easier with people scheduling by appointment "ONLY" Lance was very helpful & kind & made my motorcycle registration very easy.

Went for my daughters permit testing. Everyone was very friendly. We were in and out in less then 20 min including my daughter taking the test!! Thank you.

Hopefully Albany starts answering their phone so the great folks here can do their job. Our county employees are outstanding. Albany could take some lessons from them on how to be efficient.

Excellent and kind service

Definitely one of the better DMV visits I’ve had. First time at this one, since I only moved here 2 years ago. Staff was very courteous. Whole transaction was very easy.

Very organized, safe and FAST. Kevin is polite and professional. Thank you for making this a good experience at the DMV.

Very clean office! Fast, accurate, and very courteous staff!

The person who renewed my drivers license was very helpful and friendly.I had a very enjoyable experience.

My experience at the DMV this morning was excellent. I was in and out within 15 minutes.

Thank you for your assistance

Quick and easy and everyone was very helpful

It was fast and easy.

Fast service, friendly personable employee! No problems, very impressed with my service today!

Very helpful and friendly

I will admit to being a harsh critic of Cortland DMV but my appointment today went off as scheduled. I had a brief and very acceptable wait for a window and Lance was very efficient in getting it done on a first time registration. My experience today was A+.

They registered both of my vehicles with no problem thank you for the service

I had a great experience.

The service was great. Everyone was pleasant and it was a quick process.

should have gotten more information when booking the appt. would have made the meeting quicker

Employees we very polite. Transaction went smoothly. Thank You.

Goodjob. She was very nice. Ty

Appointment Went Great. I Think That’s My Only Time I Went To The DMV and was very happy with service and end results

My appointment with the DMV Office today was a good experience. The staff was efficient, professional and courteous during our encounter. COVID guidelines were in place and followed.

Service was excellent and staff was very helpful!

On line service was perfect, printed off temporary license and received actual license in just a few days. Great experience!

The staff is polite and efficient. They work quickly under the guidlines that they must follow. I hope patrons can be kind and empathetic.

Great service made it very easy

I worked with James. He was very helpful and professional. Cortland county DMV web site is so much easier than Madison county. Thank you for doing my transfer of plates and registration in Cortland.

painless quick but cortland dmv always had a rep for for an efficent run dept.

Extremely friendly and efficient facility

Very polite & helpful

My appointment was fast and perfect for renewing my license including having a new photo taken. Best experience to date. :-)

Today's visit was very pleasant with no waiting and no snags. Peter Bush

I was taken in at my scheduled appointment time, everyone was so courteous and friendly. Took about 15-20 minutes to get my license renewed with a new picture. Best experience at the DMV I've ever had!!!

Polite workers. Pleasure to see how hard everyone was working.

Very Good and Quick Services

It was a pleasant experience.

It went great. Very efficient and very helpful. Thank you all, not easy working under these circumstances.

The gentleman was very helpful. I would give him and staff a 10 +

Went super fast, I believe Kim is who I had and she was super nice.

The appointment went perfectly. I was in and out in 15 minutes.

Appointments are a great addition to the dmv. They got me right in on time with my appointment. The people are helpful, and pleasant. Their facility is very clean. In and out within 15 minutes. Best dmv visit yet!

I was greeted by friendly staff at the exact time of my appointment to make sure I had everything needed to register a new vehicle. They showed a lot of patience when the auto insurance had the incorrect date, allowing me to call the insurance company directly to get the correct documentation faxed. I was in and out and back to work quickly and efficiently.

They are so friendly first im so nervous getting a test but they are nice to so I got my renewed learners permit after 2 test .Thank u so much guys

I thought it went very smoothly. It took about 35 minutes to get my temporary enhanced licensed. Everyone was extremely helpful. Love the on line appointment.

Everyone and everything went quite well with even less waiting than I expected.

Everyone was wonderful but the wait was long. I was in there about 45 minutes waiting.

Easy process. Friendly staff!!

Had a good experience. The appointment approach works well to prevent long waits

Very pleased they were very polite 😊

Everyone was wonderful to me!!

Everyone at the center was very helpful and extremely nice. I can't thank them enough for managing everything so wonderfully and patiently in these trying times.

Tried for 2 days to reschedule an appointment, was unable to online and nobody answered the phone after 10 calls. Had to just no show and schedule another appointment later in the month.

I made my appointment as directed by my mailed instructions. Recieved a confirmination and two reminders and was at my appointed place at the apointed time. Professional service and curtesy was my experience and observations of others receiving the same. 5 Star for DMV. Surprise

Everyone that works for the Cortland County DMV is so very nice and polite. They work hard and make the whole process of renewing your license a pleasant experience. :) Many thanks!!

fast just what we need now.

Everyone was great ! In and out in 10 minutes ! Thanks

Smooth,easy transaction as always. I really like the idea of appointments as it drastically cuts wait times.

I was provided the forms in advance, so the documents were in order. Quick, friendly and efficient. Good job!! Thanks

I had lance and he was great. Patient and helpful throughout the transaction. My appointment was on time. The online check list for what you are doing helped speed things up as well because I knew which documents I needed.

It was nice and very quick, I like it

The folks were fast, helpful and quite efficient. It would be nice to continue the appointment system after the pandemic. It would smooth out the crowded times. Thank you, Alice.

This was my first time going to a DMV.

Overall was good.

They are goooooooooooood 🤝🙏🙌🏼😊😁😅 muy amables por cierto..😌

Excellence

Great service and no hassle even given the COVID-19 precautions. Thank you!

Folks were very helpful and even with a glitch in our insurance paperwork they got the job done, also answered complicated questions for us. Thanks for a good job, I think it works better with an appointment than waiting on line!

Very patient and professional service.No wait with my appointment once there inside.I would highly recommend to others to use this location for your services.

I received excellent service here. I was able to get all my transactions completed in a timely manner. The gentleman who helped me was knowledgeable and friendly, even when my insurance company made an error. He was patient and helped me immensely. I highly recommend using this DMV in Cortland.

Everyone was very helpful and I appreciated the information to help resolve my issues.

My daughter and I had a pleasant experience during our visit on 9.28.20. I felt the services was well organized. Representatives were very helpful, kind, and professional.

Although I had to redo some documents and come back 2x, the staff are courteous and helpful.

Very easy to take care of everything. Friendly staff and no wait time. Overall, a great experience.

Great - thank you!

Very helpful

A great way to do it. No lines no waiting

Very good

Great service, especially from Brian Dintino! Give him a raise!

I was pleased with the process. My appointment was on time and the flow of people was better than I expected. The staff was professional and helpful. Given the current state of affairs they did great. Good use of tax dollars.

Everyone was very helpful and kind. Didn't take much time at all either. Thanks

very helpful got job done quickly

Excellent service in difficult times.

My experience at the Cortland DMV today was wonderful! It couldn’t have gone any smoother! Lance was the clerk that assisted me and not only was he cheerful and helpful...but I inadvertently skipped one entire page on my registration application and he could’ve have been more helpful and easy going the entire time. He made what can sometimes be a dreadful time, a very pleasant experience. He has a very nice, professional disposition and demeanor and works well with the public. I watched him watched him helping others and was hoping I’d have his help as well! Guess today was my lucky day! Thank you, Lance!

My experience today at the Cortland License Bureau with Lance was wonderful. Lance was very pleasant, helpful and and he helped me fill in a back page that I had not noticed and he was so cool about it! He didn’t rush me or make me feel like I should have seen that...it was definitely a very good experience! Lance has the right disposition to work with the public...the kind one hopes to interact with... Unfortunately the same cannot be said for all. Thank you so much, Lance! Great job and keep up the good work

Very helpful and is making a difficult situation easy to understand

Transaction was quick and simple.Staff was helpful and courteous.Online dmv instructions led me astray and said I needed to fill out more forms than necessary.

Excellent customer service.

The DMV was very helpful, I had a bunch of things that needed to get fixed and the guy who helped me was very patient and very knowledgeable. He told me about the advanced license and that I could get the advanced license to be able to access Canada if I wanted to. Overall, he was very helpful and understanding of the situation. He also took his time to look over everything to make sure he did everything correct. Great customer service! 10/10!

Totally helpful and thank you for your service to me.

I had to renew my license and made an appointment for 9/23 at 2:30pm. I was back in my car in ten minutes including having to take a picture. Excellent system they should keep permanently.

Very fast and helpful.

Excellent experience

on a scale of 1 to 10 ten being the best i would rate it at a 9 only because of the wait time.

Knowledgeable and helpful, I appreciate that as most times at DMV are the brunt of jokes

I love love love that you have to go by appointment only!! I used to loathe going to the DMV and today it was fast and efficient. The gentleman who helped me was very patient and kind. Thank you!!!

Very pleasant people. Nice job!

Computers down so had to reschedule which of course is inconvenient. Staff were extremely apologetic and helpful and was able to reschedule for early next week.

The DMV was very courteous and professional. The experience was painless and quick.

The workers were pleasant and helpful. but having to make a new appointment for every transaction is very inconvenient. I am having to wait three weeks for another appointment due to a mistake I made. I need to be driving that car now. Peter Bush

Was a quick and smooth appointment great job lance 😊

I had a 1:00 appointment that ran on time and the gentleman taking care of my paperwork let me back in the building after I had to change license plates in the parking lot to register a new vehicle. DMV processed my title, gift form and registration and it was 15 minutes to complete these tasks. My best DMV experience to date.

I had a wonderful experience at the Cortland DMV. The wait time was minimal and I had great customer service.

Excellent, one good thing COVID made happen is the prior appt to make process go smoother...thanks

you guys rock. everyone exceeded my expectations. I was greeted warmly at the door and asked if I had an appointment and if I thought all my paperwork was in order. I was 2nd in line and waited only a short time and my transaction went smoothly. I will note that there was a person at the door who apparently had issues on a previous appointment and was rather irate. The DMV employees did a great job easing her anxiety and resolved her issues. They did a great job thumbs up everyone

Great job !

Excellent, prompt service. No pain.

Had to renew my driver's license and I found the experience to be as easy as any I have had at the DMV. The personnel were helpful and considerate and the entire process to obtain an enhanced license only took 15 minutes.

Procedural directions were very clear. Personnel were friendly and efficient. Everyone was masked and the environment was clean. Scheduling appointments is great so there are few people in the office at one time. We were pleased to be finished with the process so quickly.

So I encountered a man who didn't understand that he needed to apply online for a scheduled time to come to DMV. I was instructed to get in line and was immediately assisted with no wait time of course. It was quick easy and efficient.

Very well set up. Pleasant and very helpful worker (Lance), and overall much better experience at the DMV than normally. Thank you!

Great service, thanks. John

excellent! In and out...Very friendly

Very well organized, started at appointment time, process moved right along, no gaps. Everyone polite and professional. Was dreaded but all went fine.

Perfect customer service. Pleasant presentation from the staff. Assisted me with some confusion that I had while in the office. Showed flexibility and care. Thank you very much to the 3 of you who help me in various ways.

Very smooth operation. Total time was less than 10 minutes. I would suggest that the Cortland Country DMV continue to operate by appointment.

What an experience! I was greeted at the door, taken inside, waited on, and I was on my way. MUCH better then the "old" way. Appointments seem to help a lot. Thank you for making my day.

Great experience! Service providers were courteous and helpful. Very organized! Great job.

Appointment was right on time. Everything went very smoothly and quick. In and out in record time. Attendants were very pleasant, quick, and knowledgeable. It helps to have your right documents with you, goes very smooth then.

awesome quick service. thanks

Ample space for social distancing. Courteous and efficient interaction.

I found the process to get my EDL fairly simple. Staff were kind and helpful. Took less than a half hour. Good service!

The staff were great. Brian was incredibly friendly and the whole team courteously accommodated my medical condition (Masks are not healthy!). I needed to get another form signed so they were able to re-schedule my appointment within the same day and it was a pleasant experience. Thanks team!

They were very helpful and very quick I was in and out in seconds I think New York state should give them people a free lunch

I was very pleased with the service at the Cortland County DMV! Everyone was kind and helpful- I knew there were smiles behind the masks!

I was very pleased with the service at the Cortland County DMV! Everyone was very kind and helpful- I knew there were smiles behind the masks!

They went above what they had to do I forgot a paper and they gave me time to go get it thanks cortland dmv

Lance was amazing !!

Lance was amazing

The La dy was very nice. Great service. fast. Thank you.

Fast, courteous service as usual from this DMV office. They always do a great job.

All personnel were friendly, courteous and professional. We got our enhanced licenses renewed in minimal time. Very much appreciated!

Interesting after waiting a month for an appointment, I came in with the exact same documents I did previously and I was issued an enhanced license. I was sent away before as they wanted clarification of what my middle initial stood for. I had paperwork, but they didn't need it. Is this just away to soak the public for more money?

Best dmv experience I’ve ever had, quick, and so easy

They were fast safe and efficient

Wonderful helpful service very courteous and polite . Appointment better than waiting in line much quicker and calmer

Excellent service and very efficient!! The appointment process is so much better for everyone. Thank you.

Outstanding service friendly workers aiming to please as being professional all through my visit if i ever need anything from NY DMV I will go to Cortland County DMV first.

Very efficient this morning. I was able to complete my business with no issues.

The experience at the DMV in Cortland today was great. The personnel were welcoming and accommodating. The clerk I worked with was pleasant and knowledgeable. I left feeling like I had accomplished what I came for in a friendly and professional environment. Thank you.

the visit to cortland county nys dmv was very pleasant this am ,

My in-person experience was excellent. The staff was on-time for my scheduled appointment, friendly, and helpful. However, I booked my appointment in late August and the DMV was booking nearly 3 weeks out to register my new vehicle which was extremely inconvenient.

Very helpful and friendly. They breeze you right through.

Renewing my license on line was easier than I expected.

There was no way to cancel the appointment and that was a problem I was in the hospital.

You guys did excellent I wish you’d always have to have an appointment so you don’t have to stand in line with half of the scum that comes in there

Good

I thought that it was great! It went very smooth not rushed employees were pleasant. I really liked the appointment part of this process.

I got to tell you this experience at the DMV was the absolute best ever. All were so professional, courteous and just pain nice!!! Thank you all.

I was in on time, the lady at the door was very friendly and my window individual was very friendly and helpful and was quick. I was in and out.

Everyone was friendly and helpful! Pleasant workers

My experience was okay. The information on the web was wrong and the actual link from DMV didn't work. The inside was done very well.once the worker came and got you in. That was fast and efficient. Very pleased..outside the door where people were designated to wait was not set up with distance markers and I had a an experience with an older gentleman who was very close talking to me.

The DMV Office personnel were extremely organized, friendly, respectful and efficient. I was in the building for only a short time and was able to renew my license without any difficulty. I had a very positive experience.

Excellent service. In a timely manner. 5stars..

Quick , kind

Had pleasant experience at the DMV today. I was in and out in no time.

Everyone was friendly and very helpful.

it was every good and it was good serves

Was a good experience. They had computer issues taking my picture, but after 3 tries, it was accomplished. In the end, i saw 4 different friendly people.

Kim was excellent! The staff was well prepared and check in was speedy. Kudos to the team for being able to accommodate the community in the current situation we are in (COVID). Two thumbs up!

Process was smooth, fast,on time and the person who waited on me was very friendly! Good experience.

Took a little longer than expected but got what needed no problems would give it a "8" rating

I liked the appointment system. It was smooth and on time. No waiting in like. Might want to think about keeping it.

I thought it was better than before. The appointment system was right on time easy and smooth.

Heck of a lot faster then it's ever been in the past. All the tellers seamed to be in a great mood. So glad I chose to go to the one in cortland and not the nasty Ithaca Tompkins county location!!